Tuesday, September 19, 2017, 11:48 PM

Site: Vital Connection University
Course: Vital Connection University (VCU)
Glossary: Student FAQ's


: There are many ways you can access their feedback. The most common method is by simply going to the same place where you uploaded the work. Another common method is to follow the link in the recent activity block (if it has been included in the course). Another method would be to access the grade book and then follow the link for the required assignment. Depending upon how the assignment was set up, you may receive an email when it has been marked with a direct link to the feedback.
: Emails are an essential part of the way your online education works. They are used to keep you up-to-date with what is going on, if you wish to reduce the amount of emails you get you could:
  • Edit your profile and change your email settings to digest
  • Unsubscribe from non-essential forums (although they are there for a reason)
  • Disable your email address in your profile although this is not recommended and may go against in-house rules
: It keeps popping up when I log in, with the message saying: 'This page contains both secure and non-secure items.'
  1. In Microsoft Internet Explorer click on 'Tools,' then 'Internet Options'
  2. Select 'Security Tab'
  3. Click 'Custom Level'
  4. Scroll down until you see 'Display Mixed Content' (listed alphabetically under Miscellaneous)
  5. Click 'Enable'
  6. Click 'OK'
  7. Click 'Yes' when asked, 'Are you sure you want to change the setting for this zone?'
  8. Click 'OK'
: If you're having problems with AJAX ('drag and drop') functionality in the Virtual Learning Environment, it is possible to turn it off in your profile.

To do this:
  1. Click on your name at the top/right of the any page in the Virtual Learning Environment to access your Student Profile
  2. Click on the 'Edit Profile Tab'
  3. Click on the 'Show Advanced button'
  4. Change the 'AJAX and Javascript' option to: 'No, use basic features'
  5. Scroll to the bottom and click on 'Update Profile'
: Once you have logged into the Virtual Learning Environment, you can access your Student Profile from almost anywhere by clicking on the link on your name at the top or bottom of the screen. When you are in your Student Profile, click on the 'Edit Profile' tab, then click on the button 'Show Advance' to see your complete profile.

On this screen you can change your email address along with other options. We recommend that you do not disable your email address, as you will not receive your course materials.
Microsoft Internet Explorer (Web Browser)

  1. From the tools menu select Internet Options
  2. Select the Privacy tab
  3. Click on the Default button (or manually slide the bar down to Medium)
  4. Click OK to save the changes

Mozilla Firefox (Web Browser)
  1. Go to the Tools menu
  2. Select Options
  3. Select the Privacy icon in the left panel
  4. Click on Cookies to see the cookie options
  5. Click on the box next to 'Allow sites to set cookies,' this should put a 'check' in a box
  6. Click OK to save the changes

Safari (Web Browser)
  1. Click on 'Safari' drop-down menu in your web browser
  2. Select 'Preferences' in the 'Safari' drop-down menu
  3. Under the 'Security Tab' you will be able to 'Accept Cookies'
  4. Select the 'Always' under 'Accept Cookies'
  5. Close Window
: If you are not already enrolled in a course you can search for it by name and description.
: Locate or search for the desired course (you can click 'All courses...' in the 'My courses' block) and click on the course name. Click Enroll me in this course when you find your desired course. Once you are enrolled in a course, it will appear under 'My courses' any time that your are logged into your Student Account.
: Use the navigation bar at the top/left of the page is the row of links that you can use to go back to the homepage. The navigation bar is sometimes (mistakenly) referred to as breadcrumbs. This term is confusing, since the navigation bar doesn't necessarily reflect the path followed by a student to reach the current page.
: You can use the following to go between the courses you are enrolled in:
  • 'My Courses' block if it has been added to the page you are on
  • Go back to the homepage and then use the main course block
: When you register yourself as a student in the Virtual Learning Environment, you will choose your username and password during this process.

On Virtual Learning Environment's homepage, you should be able to login your Student Account at the following places: the student login box, at the top/right, or at the very center/bottom.
: The Virtual Learning Environment is organized as a webpage per course, with a front greeting page. There are generally three columns on a course's page; the left and right columns generally offer automatically-generated information, with the large middle column used for your course content. When the browser cursor hovers over something clickable, you will often see an informative box pop-up to confirm what clicking there will perform.

You enter a course by finding its listing at the left of the screen, under 'My Courses,' and clicking on the name. Your browser's forward and back buttons will often work fine, unless you try to resume a form submission.
: If you are subscribed to a forum it means that you will receive email copies of messages posted in that forum.

You should be able to unsubscribe by going into the forum and clicking on the 'unsubscribe from this forum' link in the top-right corner of the screen. Once clicked you can re-subscribe by clicking on the link again which will now have changed to 'subscribe to this forum.'

There is also a setting affecting subscription in your student profile. To minimize the quantity of emails you may receive from the Virtual Learning Environment you can change the automatic subscription option as follows:
  1. Click on your name in the Virtual Learning Environment
  2. Click on the Edit profile tab
  3. Click on Show advanced
  4. Change the Forum auto-subscribe setting to the following - 'No: don’t automatically subscribe me to forums'
  5. Scroll down and click on Update Profile
: Both students and faculty access the Virtual Learning Environment via a web browser (Mozilla, Firefox, Netscape, Internet Explorer, etc.) on any platform (PC, Mac, etc.) with Internet access. You will need to use your username, and then provide your password to login your Student Account.
: Each course in our Virtual Learning Environment contains similar objects, but may look completely different depending upon how the course is set-up, from the learning activities you will need to complete to the management of your education while you are in the course.

There are two basic elements in our Virtual Learning Environment within the courses, called Topics and Blocks. Let's take a look at Course Topics and Blocks in more detail:

Course Topics

Topics contain your learning activities where you will be involved in videos, eBooks, assessments, etc., which make up the online elements of your course. The Topics reside in the center of the your course web page. The column may vary in length depending on the course and its learning activities.

Course Blocks

Blocks are literally blocks within the course that are used for educational resources and tools for you to manage your education. These blocks are located in the side bars (right & left columns) in all of the courses when you are in your course. They provide you with additional resources and easier user-navigation while you are completing your course.
: All students that are subscribed to a forum will receive an email containing your forum posting. This is unless they have requested not to receive email posts in their Student Profile.

Furthermore, if 'read-tracking' has been enabled on a forum, then new messages should be flagged up when you log in.


: In the Virtual Learning Environment, you will find the Student Tutorial. This is a guide that will provide you with a comprehensive introduction on how to use the Virtual Learning Environment for you to get started in your online education.


: This issue usually occurs when attempting to download files from a course. If you are using Microsoft Internet Explorer, an error-type message may pop-up stating that 'Internet Explorer blocked this site from downloading files to your computer.' You will see a yellow information bar at the top of the screen when you click on the link to download the file.

Click on the yellow bar and select 'Download File' from the drop down menu. Note: This is an Microsoft Internet Explorer security option, and not specifically related to our Virtual Learning Environment.


: It is possible that your computer does not have the correct software installed to read that file type. Is your computer asking you what type of file it is? Most students should be able to open Microsoft Word documents, but you may not have the software to open some of the files in your course, so you may have to download certain programs to be able to view the files.

Pop-up Blockers

Check that your computer is not blocking pop-up windows from the Virtual Learning Environment. Depending on which browser you are using you can add our website to your trusted sites.

Application Viewers

Some resources in our Virtual Learning Environment require you to have specific software installed on your computer in order to view the files (e.x. Adobe PDF, Microsoft Word, video players, etc).
: Our Virtual Learning Environment is a Learning Management System (LMS) used to provide a website where students can accomplish their learning objectives through different course activities and resources in their online education.
: You have probably clicked on the Hide Week/Topic icon. To reveal all of the other weeks/topics you need to click on the Display All Week/Topic icon which you will see in the right margin of the week/topic. You can also use the drop-down box underneath the displayed week/topic to jump to a hidden section.
: That depends upon what you want to do...
: You might exceed the quiz time limit.

This should never happen, because the count-down timer should submit the quiz automatically when time expires, and then the course should process your submission promptly. However, if the course is overloaded and running slowly, your responses may not be processed until after to 'too late' cut-off time, and so you will not receive marks for those questions.
: Chances are your email address in your profile is either wrong or disabled. It could also be that you are not subscribed to the forums that are generating emails.
: There could be many reasons, but the most probable one reason is you have simply forgotten your password, typed the wrong password, or you are entering it incorrectly.

Some things to think about include:
  • Does your student name or password contain a mixture of upper and lowercase letter(s)? It should be entered exactly.
  • Are cookies enabled in your Internet web browser?
  • If you are able to log in the Virtual Learning Environment, but are having problems accessing your course, you should contact us directly to check that that course is functioning correctly.
: Don't panic! The gradebook takes into account unmarked and un-submitted work. In other words, you start with zero and as you progress through the course and complete graded activities the percentage will steadily rise.
: This is either because:
  • The assignment has now closed
  • The assignment is not yet open
  • You already completed something and the settings prevent re-submissions